Refund policy

30-Day Returns

We want you to feel confident ordering from Best Coast Music. Eligible items may be returned within 30 days of delivery.

• Items must be unused and in the same condition in which they were received.
• Items must include their original packaging, inserts, and any included accessories.
• Proof of purchase is required.
• Opened or unsealed vinyl records, CDs, and cassettes are eligible for return only when defective.

Starting a Return

Please contact us before sending anything back. Email bestcoastmusic531@gmail.com with your order number and a brief description of the issue. If approved, we will send return instructions. Items sent without approval cannot be accepted.

Once a return is authorized, please send it within 10 business days and package it securely. Damage that occurs during return shipping can affect eligibility for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us with your order number and photos of the item and packaging. We will review the issue and work toward a fair solution. For approved store errors or defects, we provide a prepaid return label.

Return Shipping and Refunds

For change-of-mind returns, the customer is responsible for return shipping. Once we receive and inspect an approved return, eligible refunds are issued to the original payment method. Please allow 3-5 business days after delivery of the return for processing on our end; banks and card issuers can take additional time.